Customising iOS Agent Notifications
- Jack Hooper |
- 0 step |
- 2 minutes
Navigate to [https://eu.engage.app/settings](https://eu.engage.app/settings)
Click "Queues"
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From here, either create a new queue, or select the pre-existing queue that applies to mobile agents.
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Scroll down and click "Configure queue configs"
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Click "General"
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Click "Notifications"
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Click this dropdown and select either standard or ringing.
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Click submit here.
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The standard notification alert will sound using the default iPhone alert. The ringing notification will last for thirty seconds. The ringing notification will only sound for new notifications - not response messages.
Once updated, here is how the new notifications will appear on iOS devices, accompanied by the new ringing alert tone.
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