1
Navigate to your Zendesk admin panel
2
Click "Objects and rules"
3
Click "Forms"
4
Click the "End user instructions" field and add instruction the user
5
Click "Add form"
6
Click the "Ticket form title" field to enter the name of the new form.
7
Click "Editable for end users"
8
Click the "Title shown to end users" field to enter the form title visible to the users
9
Click the "+" icon to add new fields to your ticket form.
10
Click "Save"
How To Use New Form For Tickets
11
Start a new ticket and click on the "Form" to choose which form to use
12
Click on the ticket form you want to use
13
Fill in the form-specific fields, such as priority, type and tags
14
Click "Submit as Open" and you have successfully created a new ticket using a custom ticket form
