Save for Later
This guide was created with Scribe in
2 minutes.
Sign in and create your own!
Customizing Ticket Form in Zendesk
PickPackGo India
|
0 step
|
2 minutes
Zendesk
1
 of 1
How To Use New Form For Tickets
1
Navigate to your Zendesk admin panel
2
Click "Objects and rules"
Zoom Saved
3
Click "Forms"
Zoom Saved
4
Click the "End user instructions" field and add instruction the user
Zoom Saved
5
Click "Add form"
Zoom Saved
6
Click the "Ticket form title" field to enter the name of the new form.
Zoom Saved
7
Click "Editable for end users"
Zoom Saved
8
Click the "Title shown to end users" field to enter the form title visible to the users
Zoom Saved
9
Click the "+" icon to add new fields to your ticket form.
Zoom Saved
10
Click "Save"
Zoom Saved
How To Use New Form For Tickets
11
Start a new ticket and click on the "Form" to choose which form to use
Zoom Saved
12
Click on the ticket form you want to use
Zoom Saved
13
Fill in the form-specific fields, such as priority, type and tags
Zoom Saved
14
Click "Submit as Open" and you have successfully created a new ticket using a custom ticket form
Zoom Saved
Want to make guides like this in seconds? Yes, it's really that fast.
Show Me How
Have something to say?
Create an account to leave messages for the author to see!
Create an account
Feedback
This Scribe is in tip-top shape!
Leave feedback if there are any issues with this Scribe