Delivering Revisions - with Pixlmob Hosting Enabled [Image Services] | Scribe

Delivering Revisions - with Pixlmob Hosting Enabled [Image Services]

  • Carissa Vowels |
  • 0 step |
  • 2 minutes
  • PixlmobPixlmob
Navigate to the order where revisions have been requested.
Click on the service within the order.
Within the service, review the revision tickets from the customer.
Click on a ticket to open the option to reply to the customer.
Click the "Write a reply" field and add any response, if needed.
Click "Reply" to send your response.
Click here to browse for files or drag/drop the revised files here.
Once your revised files have been selected, you'll see an option to match the new, revised version with the original version. This modal will automatically pair files that share the same file name.
Select the correct file from the list to match the revised file to the original.
Tip! It's important to match this correctly so the customer can easily compare the original and revised versions to one another.
Click "Start Upload"
Once the revised files have successfully uploaded and been matched to their originals, the corresponding ticket will be marked as resolved.
When all tickets have been resolved, click "Submit Revision"
Add any notes you'd like to send to the customer and click "Submit Revisions"
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