Email QA Process | Scribe

    Email QA Process

    • Angie |
    • 32 steps |
    • 2 minutes
    1
    Navigate to outlook office, click on "new mail" to compose your email
    2
    Click on "From" button, click on "other email address"
    3
    Click on Biogen's mailing address: [[email protected]](mailto:[email protected]) Do not enter/type the recipient's email address; you may leave the "To" section blank
    4
    Switch to tab "Account Management - Email Templates - All Documents" Folder
    5
    Scroll through the email templates file to locate the letter you need. Click on the letter description to open the letter and copy the content you need.
    6
    Highlight the entire subject, then right-click to copy the template's subject line
    7
    Click the "Add a subject" field. Paste (control v) the subject line copied from the template (step 6)
    8
    Go back to the email template, highlight the entire body of the email template and right click to copy and paste onto the body of your email draft
    9
    Click "Copy"
    10
    Right click on the body of the template and paste (control v) the copied content from the email template - update/edit with the recipient's and program information in 'brackets'
    11
    Your email will remain in your "Drafts" box until it's reviewed by the leadership team
    12
    To request an email review, go to your team's "BIOGEN - Email Review Request" Live Support Group Chat and provide the Patient's Name and SR# your request is associated with, then click "Send"
    13
    Leadership will confirm receipt and ask that you share your screen with your email draft to review for accuracy, provide guidance/edit suggestions (if applicable) before sending to the recipient
    14
    After you email template is reviewed and you've been given the okay to release, Click "To" and add the recipient's email address then Click "Send"
    15
    From your Outlook's "Sent Items" folder, Click and open the most recently sent email, CIick on the three (3) dots on the upper right-hand corner of your email (more options)
    16
    Click "Print"
    17
    Click print again (next to cancel)
    18
    The following Print Settings Screen will appear - in the "Destination" section choose "Save as PDF" - Pages should remain as "All" and Layout should remain as "Portrait" - Click "Save"
    19
    Name your file using the following naming convention <SR Number_Email/Letter Description_YYY-MM.DD and Save to your Documents
    20
    Click "Cancel"