Embed a Scribe in a Salesforce Knowledge Article (Salesforce Classic) | Scribe

    Embed a Scribe in a Salesforce Knowledge Article (Salesforce Classic)

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    • 0 step |
    • 3 minutes

    Create your Knowledge Article

    Navigate to Salesforce.
    Step
    Click the "+" icon to create a new record.
    Click "Knowledge"
    Click "Create Article"
    Give your article a title. Optionally update the article URL.
    Enter the article summary.
    Enter the article body.
    As a best practice, the article body should include some context and explanation, but does NOT need to include the step-by-step instructions that your Scribe contains!
    Click on the "Source Code" button.
    The text area will show the contents of your article in HTML.

    Get the Scribe's Embed Snippet

    Find the Scribe you'd like to embed and click "Share"
    Click "Smart Embed"
    Click "Copy Embed Snippet"

    Add Smart Embed to Knowledge Article

    Find the spot in your article body where you'd like to embed the Scribe.
    Press [[ctrl]] + [[v]] to paste the embed snippet.
    Review the Embed Snippet.
    Caila

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