Enable and Disable AI Settings in DelightChat

DelightChat Product Team
9 steps
49 seconds

Delightchat

Click on "AI Settings"

Enable Rewrite with AI - This allows the “Rewrite with AI” button to appear in the reply editor, so you can improve or rephrase responses automatically.

Enable Generate with AI: This option enables the “Generate with AI” button in the reply editor, which can create replies from scratch using AI suggestions based on the last 10 conversations.

Click on "Save"

Click on the Reply button — right below the customer’s message, you’ll find the Reply option.

Click on the AI Knowledge Base to add your common FAQs. This will help train the AI so that when you use the ‘Generate AI’ option in the inbox section, it can automatically fetch and generate the correct reply for the customer if the answer has already been uploaded to the Knowledge Base.

Click on Generate AI Reply (AI suggestion appears here)

And Click on "Rewrite with AI" - to improve or rephrase your message.