Navigate to [https://studio.deepopinion.ai/](https://studio.deepopinion.ai/)

Click on "Automations" from the left sidebar menu

Click on the name edit icon to change your automation name and save it.

Now you can setup the source that will trigger your automated workflow. In this tutorial it is Freshdesk

1. Trigger

A trigger is an event that starts your automation

Click on Trigger to see the drop down menu of integrations
Select Freshdesk Trigger
Click "Add a new credential" from the side menu that will appear
Type in your API key and your freshdesk account url link
Select the credentials that you just created
Click "ADD NODE" 

Now your Freshdesk account is connected

There are many more integrations coming soon!

Selected trigger

Freshdesk Trigger

Available triggers

Freshdesk Trigger

Airtable

Freshworks CRM

Gmail

Google Docs

Google Drive

HubSpot Trigger

Kafka

Kafka Trigger

Manually Started

Microsoft Excel

Microsoft OneDrive

Microsoft Outlook

Microsoft Teams

Notion Trigger (Beta)

Shopify Trigger

Snowflake

SurveyMonkey Trigger

Telegram Trigger

Typeform Trigger

Zendesk Trigger

Zoho CRM

Interested in more integrations?

Contact us

Now it is time to create your ticket routing AI model

Click on Model.
Click "CREATE A CUSTOM MODEL"
Click "CREATE"

2. Model

Here you can select one of our many pre-trained models or a custom one

You will notice step 2 "Models" just appeared

Now you will need to get your historical tickets data from freshdesk

On freshdesk protal, navigate to the tickets page.
Click "Export" on the top right corner
Click "Show multiline text fields"
Select "Description" & "Priority" as those are the 2 columns you will need.
Click "Export"

You will then receive an email with a link to download the tickets data

Now you can use your historical ticket data to train the AI model

Navigate to step 3 "Training Data" from the top menu
Click "UPLOAD"
Click "BROWSE FILES" and select your historical  tickets data
Select the column that has the ticket description for "text" and the priority column for "label"
Click "CONFIRM AND UPLOAD TRAINING DATA"

Once the upload is complete you are ready to train a model

It is time to train your AI model

Navigate to Step 4 "Model Training" from the top menu
Click "Train a model" and a pop-up window will appear
Type "Ticket Prioritization v1" as a name for your model
Select "Base English" from the drop down menu

Wait for the  training to complete and Status to be "Ready"
Then Click on the upward arrow to publish the model

Now you can use this AI model in your automation workflow

You can choose to activate or deactivate your automation at any time

Navigate to the dashboard tab on the sidebar menu
Select the automation
Click "DEACTIVATE AUTOMATION" or "ACTIVATE AUTOMATION"

Navigate back to the Automation page from the sidebar
Select the automation you just created earlier
Click "EDIT" on the top right

Now you are ready to add the model you just trained

Navigate back to the Automation page from the sidebar

Click on Step 2 "Model"
Choose the model "Ticket Prioritization"
Click "ADD NODE"

Now your ticket prioritization model is connected to the automation too.

Now it is time to connect your output which is updating your ticket with priority label

Click on Step 3 "Output"
Choose frshdesk from the dropdown menu
A side window will appear
Select from the dropdown menu the field you want to update which is  "Priority"
Click "ADD NODE"

Now your automation workflow is ready and you can activate it
Click "ACTIVATE" and you go live!

Click "Now you can decide what will be done with the data processed by the model"

Now you can decide what will be done with the data processed by the model

You can also see the status of your automation from the "Automation Summary" card on the dashboard

Freshdesk Intelligent Ticket Routing on DeepOpinion Studio

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