Guide: "How to Respond to Zendesk Ticket and Mark as Solved" | Scribe

    Guide: "How to Respond to Zendesk Ticket and Mark as Solved"

    • Support Timing Solutions |
    • 21 steps |
    • 2 minutes
    1
    Navigate to [https://timingsolutions.zendesk.com/agent/tickets/74458](https://timingsolutions.zendesk.com/agent/tickets/74458)
    2
    Click this image.
    3
    Click this icon.
    4
    Click this icon.
    5
    Right-click "[[email protected]](mailto:[email protected])"
    6
    Switch to tab "EditMember"
    7
    Click "RHQ Admin"
    8
    Click "Search"
    9
    Click this text field.
    10
    Press [[ctrl]] + [[v]]
    11
    Type " [[enter]]"
    12
    Click "View Family"
    13
    Click "Algester Little Athletics Centre"
    14
    Click "Algester Little Athletics Centre"
    15
    Click "Rich Text Editor. Editing area: main"
    16
    Type "Hi Alana, [[enter]] [[enter]] It looks like your athletes are both active and registered. Have a great season. [[enter]] [[enter]]"
    17
    Click "Apply macro"
    18
    Click "Nick Signature"
    19
    Click "Regards,"
    20
    Click this icon.