Guide: "How to Respond to Zendesk Ticket and Mark as Solved"
Support Timing Solutions
|
21 steps
|
2 minutes
Zendesk
Resultshq
1
Navigate to [https://timingsolutions.zendesk.com/agent/tickets/74458](https://timingsolutions.zendesk.com/agent/tickets/74458)
2
Click this image.
3
Click this icon.
4
Click this icon.
5
Right-click "[
[email protected]
](mailto:
[email protected]
)"
6
Switch to tab "EditMember"
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Click "RHQ Admin"
8
Click "Search"
9
Click this text field.
10
Press [[ctrl]] + [[v]]
11
Type " [[enter]]"
12
Click "View Family"
13
Click "Algester Little Athletics Centre"
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Click "Algester Little Athletics Centre"
15
Click "Rich Text Editor. Editing area: main"
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Type "Hi Alana, [[enter]] [[enter]] It looks like your athletes are both active and registered. Have a great season. [[enter]] [[enter]]"
17
Click "Apply macro"
18
Click "Nick Signature"
19
Click "Regards,"
20
Click this icon.