Guide to Replying to Patron Request via Library Submission Platform
- Jeremy Yamaguchi |
- 20 steps |
- 2 minutes
1
Navigate to [https://www.placentialibrary.org/](https://www.placentialibrary.org/)
2
Click "SIGN IN"
3
Enter your email, password, then click "Log in".
4
Click "Submissions"
5
Click "View / Edit"
6
To change assignment Click this dropdown.
7
Choose who to assign it to.
8
Type notes for the next person with instruction or background information. (internal only)
9
Click "Save and close"
10
Sort for "Assigned to {your name\]" to see only our items.
11
Click "View / Edit" on item you want to respond to
12
Click "Reply"
13
Type message to patron. Make sure to spell check.
14
When done, Click "Send Email"
15
Click "×" after message is sent.
16
Click "Close" to go back to submissions list.
17
To change status Click "View / Edit"
18
Click this dropdown and choose "Completed, archived, or spam"
19
Click "Save and close"
20
Click "Close"
