Workspace Analytics
Customer engagement patterns on channels with Thena
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Overview
Total Shared Channels
7
Total Messages
36
20%
vs Previous Period: 45
Total Requests
28
18%
vs Previous Period: 34
1st Response SLA Breaches
22
84%
vs Previous Period: 12
1st Response Time Taken
0.00
seconds
100%
vs Previous Period: 2.42minutes
Total Tickets
4
-63%
vs Previous Period: 11
CSAT
N/A0 %
Avg Ticket Close Time
1.00
hour
91%
vs Previous Period: 13.00hours
Analytics
Sort on % Change
1
50 / page
Channel
	
CSM
	
Messages
	
Requests
	
1st Response Time
	
1st Response SLA Breaches
	
Tickets
	
CSAT
	
Avg Ticket Close time


 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 


ext-spacegrow-novatech
	
Nick Daniel
	
8
-11 %
	
6
-14 %
	
0
seconds
	
4
34 %
	
0
-100 %
	
N/A
	
0
hours
99 %


ext-spacegrow-everglow
	
Nick Daniel
	
8
-20 %
	
5
-16 %
	
0
seconds
100 %
	
5
400 %
	
0
-100 %
	
N/A
	
0
hours
100 %


ext-spacegrow-pulsepro
	
Nick Daniel
	
7
17 %
	
6
20 %
	
0
seconds
	
5
67 %
	
1
	
N/A
	
0
hours


ext-spacegrow-elementelevate
	
--
	
7
-41 %
	
6
-33 %
	
0
seconds
100 %
	
4
100 %
	
3
-40 %
	
N/A
	
1
hour
95 %


ext-spacegrow-radiancerise
	
Nick Daniel
	
6
-25 %
	
5
-28 %
	
0
seconds
	
4
34 %
	
0
-100 %
	
N/A
	
0
hours
100 %


general
	
--
	
0
	
0
	
0
seconds
	
0
	
0
	
N/A
	
0
hours


the-empire-strikes-back
	
--
	
0
	
0
	
0
seconds
	
0
	
0
	
N/A
	
0
hours

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