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Preview the IUCX 2025 Excellence Award Overview and then click "Next"

IUCX is accepting applications for the 2025 Excellence Awards (Company Awards), which recognize outstanding contributions, innovations and excellence in utility customer service.

This Application form is a required document. The deadline for submitting this electronic Application form is January 10, 2025. Applications should be written in a concise manner and provide key information to answer each question. Supplemental documents that clarify or support the Application may be included at the time of submission.

A Judging Panel will evaluate all Applications and winning utilities will be notified on or about February 6, 2025. To be eligible to receive the 2025 Excellence Award, utilities accept additional scheduled responsibilities as outlined in this Application.  

FINAL Applications must be submitted digitally through this form.

Word Applications available upon request. For a list of questions to share with your team for preparation/input/review prior to submittal click here.

Supporting documentation are optional and can be uploaded (examples: gantt charts, graphs/charts, images, timelines, etc) under each section.

If you would like to review the questions and prepare your answers before continuing this form, please click here.

To continue to fill out the application click "Next"

If you would like to "Save" and share your application with a team member at any point in the process before submitting the FINAL DOCUMENT, click on the "Save" button.

You can share the form by copying the form link OR send it via email by clicking in the "Email me my link" form field and click "Send".

Submitter Information
Name of Utility Submitter
*
(required)
Title of Submitter
*
(required)
Email of Submitter
*
(required)
Contact Number
*
(required)
Name of utility submitting entry
*
(required)
Contact Mailing Address
*
(required)
Executive Sponsor

This person has the authority to approve the submission of this Application form and IUCX Conference registration and attendance.

Executive Sponsor's Name
*
(required)
Title
*
(required)
Email
*
(required)
Phone
*
(required)
Back
Next
Save

Fill out the Executive Sponsor Information

Select your Award Category from this drop down menu.

Click the drop down menu for Class and select your Level.\
Continue to fill out the Utility Details.

Click "Upload" to add any supporting Project Background Documents/Images

Project Background
Project Summary
*
(required)

Include business issues and/or opportunities that led to the undertaking of this project/program.

Team Resources and Toolsets
*
(required)

Include the following:

1.Who participated and how much time did each participant devote to this project/program?

2. Were outside consultants engaged?

3. Please indicate any third-party software or outsourcing solutions incorporated.

Project Background Documents/​Images
Upload
or drag files here.
AdobeStock_277375833_People-holding-hands-[Converted]_1.png
0.1 MB

Please label files (Graphs, Pictures, Gantt Charts, ect.)

Project Details

Describe the complexity of the project/program. Please include the following:

Identify all utility types implemented (e.g., electric, gas, water, etc.)
Describe the scope of the systems or processes replaced.
Describe the scope of the new systems or new processes implemented.
Describe the scope of the jurisdictions or areas where the solution was implemented.
How much training and/or technical skill is required for employees to use this solution?
Project Scope and Complexity
*
(required)
Comment on originality, creativity and innovation in this project/​program.
*
(required)

If the innovation has been implemented elsewhere, explain the uniqueness of your approach.

Project Details Documents/​Images
Upload
or drag files here.

Please label files (Graphs, Pictures, Gantt Charts, ect.)

Project Execution
Describe the full scope of the project/program. If it has phases or is a pilot, describe the phases or the business goals of your pilot. What was accomplished during 2023-24? If future phases are planned, has funding and schedule been approved? If yes, please describe.
Provide additional detail on how the project/program was executed/implemented in your organization and company culture.
Describe the key factors that made the project/program successful.
Describe how risk was managed and mitigated during the project/program.
Execution
*
(required)
Project Execution Documents/​Images
Upload
or 

Click "Upload" to add any supporting Project Details Documents/Images

Click "Upload" to add any supporting Project Execution Documents/Images

How To Complete the 2025 Company Award Application