How To Get Help On Tillex Or Contact Smokin Donut Ltd Support

Smokin Donut Ltd's service, support + responsiveness are second-to-none. If you want real human help FOR FREE... follow the process or risk being ignored/charged.

Annie Penn
8 steps
16 seconds

Tip: Turn devices on and off. Are they up to date; iOS / Windows etc?

Search FAQ's: [**Tillex.co.uk**](https://tillex.co.uk/faqs/) (use key words e.g. voucher).

Watch Tillex videos: [Smokin Donut Ltd](https://www.youtube.com/@Smokin-Donut/playlists) YouTube.

Follow STEP-BY-STEP guides: [Tillex Guides](https://sandbox.tillex.co.uk/menu/tillex-info-guides/training/helpful-guides/92/5/)

Read the documents shared at onboarding (Trello)

Book a **FREE** 1:2:1 screenshare with a human: 01296 312657

Ask Tillexians:[Facebook](https://www.facebook.com/groups/549715736276318) who help each other (please answer posts!)

**LAST RESORT:** email **support@tillex.co.uk** - How do I do this? (accurately and fully described) - I did this, this happened, I expected that (photo/video attached) *Allow 24hrs for your query to be answered. Office hours: Mon-Fri (9-5pm).*

***EMAILS NOT CONTAINING ENOUGH INFO WILL BE IGNORED.*** ***WE ARE NOT MIND READERS AND WANT TO KEEP THIS SERVICE FREE OF CHARGE.***

Tip! Team Tillex helps with Tillex issues ONLY. If you want website help - we recommend our associate Nigel: 07780607075. If you want to buy kit click: [**Tillex Hardware**](https://scribehow.com/o/s3nY3pYpTxaGJswQJT-TSg/viewer/Tillex_Epos__Ecommerce_Hardware_Options__pVQhfoVkS7aT6FOPQzZ9lg)

For trading emergencies: - call the Smokin Donut Ltd mobile number given at onboarding *Note: we cannot help with card readers (contact your bank)*

\- ENDS - Click to view a Tillex test store / find links to other guides: [Tillex Sandbox](https://sandbox.tillex.co.uk/) Interested in Tillex by Smokin Donut Ltd... get in touch: - [[📩]]hello@tillex.co.uk | [[☎️]]01296 312657 | [[🌐]][tillex.co.uk](https://tillex.co.uk/) *Tillexians: book a free support session (weekdays 2pm) or post a query in the private members group.*