How can receptionists submit requests on behalf of patients
- Rachel Mumford |
- 5 steps |
- 20 seconds
1
When a patient phones reception, the receptionist clicks on the blue Create Request button
2
The receptionist can then search for that patient via their NHS number, or in the EHR
3
When they find the correct patient, they click Begin Request
4
From here, the receptionist will take the patient through a short series of questions about their condition. This information is crucial for the patient to be appropriately triaged
5
The last button which the receptionist clicks is 'Submit Answers'. The patient's request will now appear on the Anima dashboard alongside all other requests, and can be actioned appropriately.
