How do I add a custom cancellation message to my Calendly event type?
If you are using Calendly to schedule events, you may want to add a custom cancellation message to your event type. This message can be used to inform the person who is cancelling the event of any additional information or instructions that you would like them to know. For example, you may want to include a link to reschedule the event, or provide contact information for a customer service representative. Adding a custom cancellation message can help ensure that your customers have all the information they need to make the best decision for their situation.
Grace Everwood
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6 steps
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15 seconds
Calendly
1
Go to [https://calendly.com](https://calendly.com)
2
Click on the "Edit" button next to the event type you would like to add a custom cancellation message to
3
Scroll down to the "Cancellation Policy" section
4
Click on the "Add a custom message" checkbox
5
Enter your custom cancellation message in the text box
6
Click the "Save" button at the bottom of the page