How do I add a customer to a conversation in Help Scout?

If you are a customer service representative using Help Scout, you may need to add a customer to a conversation in order to provide them with assistance. This could be necessary if the customer has contacted you through multiple channels, or if you need to involve another customer service representative in the conversation. Knowing how to add a customer to a conversation in Help Scout can help you provide better customer service and ensure that all customer inquiries are addressed in a timely manner.