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How do I add a customer to a mailbox in Help Scout?
If you are a customer service representative using Help Scout, you may need to add a customer to a mailbox in order to provide them with support. This could be necessary if the customer has contacted you through a different channel, such as email or social media, and you need to add them to the mailbox in order to respond to their query. Knowing how to add a customer to a mailbox in Help Scout is essential for providing effective customer service.
Grace Everwood
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Helpscout
1
Go to [https://www.helpscout.com](https://www.helpscout.com)
2
Log in with your Help Scout credentials.
3
Click the “People” tab in the left-hand navigation.
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4
Click the “Add Person” button.
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5
Enter the customer’s name, email address, and any other relevant information.
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Click the “Save” button.
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