How do I add a customer to a mailbox in Help Scout? | Scribe

How do I add a customer to a mailbox in Help Scout?

If you are a customer service representative using Help Scout, you may need to add a customer to a mailbox in order to provide them with support. This could be necessary if the customer has contacted you through a different channel, such as email or social media, and you need to add them to the mailbox in order to respond to their query. Knowing how to add a customer to a mailbox in Help Scout is essential for providing effective customer service.
Created by Ghostwriter from Scribe | 6 steps
Log in with your Help Scout credentials.
Click the “People” tab in the left-hand navigation.
Click the “Add Person” button.
Enter the customer’s name, email address, and any other relevant information.

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