How do I add a document to a conversation in Help Scout?
If you are using Help Scout as a customer service platform, you may need to add documents to conversations in order to provide customers with additional information or resources. This could include product manuals, FAQs, or other helpful documents. Knowing how to add documents to conversations in Help Scout can help you provide customers with the information they need quickly and efficiently.
Grace Everwood
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6 steps
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9 seconds
Helpscout
1
Go to [https://www.helpscout.com](https://www.helpscout.com)
2
Log in to your Help Scout account.
3
Select the conversation you would like to add a document to.
4
Click the "Attach File" button.
5
Select the document you would like to add from your computer.
6
Click the "Upload" button.