How do I add a link to a conversation in Help Scout?
If you are using Help Scout to manage customer conversations, you may want to add a link to a conversation in order to provide additional information or resources to the customer. This could be a link to a product page, a tutorial, or a support article. Adding a link to a conversation can help provide customers with the information they need quickly and easily, and can help streamline the customer service process.
Grace Everwood
|
5 steps
|
10 seconds
Helpscout
1
Copy the URL you want to link to.
2
In the conversation editor, click the "Link" button.
3
Paste the URL into the "Link URL" field.
4
Enter the text you want to appear in the conversation in the "Link Text" field.
5
Click the "Insert" button.