How do I add a link to a conversation in Help Scout? | Scribe

How do I add a link to a conversation in Help Scout?

If you are using Help Scout to manage customer conversations, you may want to add a link to a conversation in order to provide additional information or resources to the customer. This could be a link to a product page, a tutorial, or a support article. Adding a link to a conversation can help provide customers with the information they need quickly and easily, and can help streamline the customer service process.
Created by Ghostwriter from Scribe | 5 steps
Copy the URL you want to link to.
In the conversation editor, click the "Link" button.
Paste the URL into the "Link URL" field.
Enter the text you want to appear in the conversation in the "Link Text" field.
Click the "Insert" button.

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