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How do I add a note to a conversation in Help Scout?
If you are a customer service representative using Help Scout, you may need to add a note to a conversation in order to provide additional information or clarification to the customer. This could be helpful if you need to provide more details about a product or service, or if you need to explain a policy or procedure. Adding a note to a conversation can also help you keep track of the conversation and ensure that all customer inquiries are addressed in a timely manner.
Grace Everwood
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Helpscout
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Go to [https://www.helpscout.com](https://www.helpscout.com)
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Log in to your Help Scout account.
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Select the conversation you would like to add a note to.
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Click the “Add Note” button.
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Enter your note in the “Note” field.
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Click the “Save Note” button.
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