How do I add a note to a conversation in Help Scout?

If you are a customer service representative using Help Scout, you may need to add a note to a conversation in order to provide additional information or clarification to the customer. This could be helpful if you need to provide more details about a product or service, or if you need to explain a policy or procedure. Adding a note to a conversation can also help you keep track of the conversation and ensure that all customer inquiries are addressed in a timely manner.