Select the conversation you would like to assign to a team member.

Click the "Assign" button in the top right corner of the conversation.

Select the team member you would like to assign the conversation to from the drop-down menu.

Click the "Assign" button to assign the conversation.

helpscout.com

If you are a customer service manager or team leader, you may want to know how to assign a conversation to a team member in Help Scout in order to ensure that customer inquiries are being handled in a timely and efficient manner. By assigning conversations to specific team members, you can ensure that each customer inquiry is being addressed by the most qualified person and that customer service is being provided in a consistent and reliable manner. Knowing how to assign conversations to team members in Help Scout can help you manage customer inquiries more effectively and ensure that customer service is being provided in a timely and satisfactory manner.

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