Save for Later
This guide was created with Scribe in
8 seconds.
Sign in and create your own!
How do I assign a conversation to a team member in Help Scout?
If you are a customer service manager or team leader, you may want to know how to assign a conversation to a team member in Help Scout in order to ensure that customer inquiries are being handled in a timely and efficient manner. By assigning conversations to specific team members, you can ensure that each customer inquiry is being addressed by the most qualified person and that customer service is being provided in a consistent and reliable manner. Knowing how to assign conversations to team members in Help Scout can help you manage customer inquiries more effectively and ensure that customer service is being provided in a timely and satisfactory manner.
Grace Everwood
|
0 step
|
8 seconds
Helpscout
1
Go to [https://www.helpscout.com](https://www.helpscout.com)
2
Select the conversation you would like to assign to a team member.
3
Click the "Assign" button in the top right corner of the conversation.
Zoom Saved
4
Select the team member you would like to assign the conversation to from the drop-down menu.
5
Click the "Assign" button to assign the conversation.
Zoom Saved
Was this Scribe helpful?
Save this document for future reference.
Save for Later
Have something to say?
Create an account to leave messages for the author to see!
Create an account
Feedback
This Scribe is in tip-top shape!
Leave feedback if there are any issues with this Scribe