How do I assign a ticket to an agent in Freshdesk? | Scribe
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How do I assign a ticket to an agent in Freshdesk?
Grace Everwood |
0 step |
6 seconds
Freshdesk
Go to https://<your_domain>.[https://freshdesk.com/](https://freshdesk.com/)
Click on the ticket you want to assign
Click the "Assign" button in the top right corner
Select the agent you want to assign the ticket to from the dropdown menu
Click the "Assign" button
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