How do I assign a ticket to an agent in Freshdesk?

If you are a customer service manager, you may need to assign tickets to agents in Freshdesk in order to ensure that customer inquiries are handled in a timely and efficient manner. Assigning tickets to the right agents can help to ensure that customer inquiries are addressed quickly and accurately, and that customer satisfaction is maintained. Knowing how to assign tickets to agents in Freshdesk can help you to manage your customer service team more effectively.