How do I assign a ticket to an agent in Freshdesk?
- Grace Everwood |
- 5 steps |
- 6 seconds
1
Go to https://<your_domain>.[https://freshdesk.com/](https://freshdesk.com/)
2
Click on the ticket you want to assign
3
Click the "Assign" button in the top right corner
4
Select the agent you want to assign the ticket to from the dropdown menu
5
Click the "Assign" button
