How do I assign a ticket to an agent in Freshdesk? | Scribe

How do I assign a ticket to an agent in Freshdesk?

If you are a customer service manager, you may need to assign tickets to agents in Freshdesk in order to ensure that customer inquiries are handled in a timely and efficient manner. Assigning tickets to the right agents can help to ensure that customer inquiries are addressed quickly and accurately, and that customer satisfaction is maintained. Knowing how to assign tickets to agents in Freshdesk can help you to manage your customer service team more effectively.
Created by Ghostwriter from Scribe | 5 steps
Go to https://<your_domain>.freshdesk.com
Click on the ticket you want to assign
Click the "Assign" button in the top right corner
Select the agent you want to assign the ticket to from the dropdown menu
Click the "Assign" button

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