How do I assign a ticket to an agent in Freshdesk? | Scribe

    How do I assign a ticket to an agent in Freshdesk?

    • Grace Everwood |
    • 5 steps |
    • 6 seconds
    • FreshdeskFreshdesk
    1
    Go to https://<your_domain>.[https://freshdesk.com/](https://freshdesk.com/)
    2
    Click on the ticket you want to assign
    3
    Click the "Assign" button in the top right corner
    4
    Select the agent you want to assign the ticket to from the dropdown menu
    5
    Click the "Assign" button