How do I create a custom bot in Intercom?
Creating a custom bot in Intercom can be a great way to automate customer service tasks and provide a more personalized experience for your customers. By creating a custom bot, you can quickly respond to customer inquiries, provide helpful information, and even automate certain processes. This can help you save time and resources while providing a better customer experience. Additionally, custom bots can be used to collect customer feedback, track customer interactions, and even provide personalized recommendations. Knowing how to create a custom bot in Intercom can help you take advantage of these features and provide a better customer experience.
Grace Everwood
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12 steps
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28 seconds
Intercom
1
Go to [https://www.intercom.com/](https://www.intercom.com/)
2
Click the “Create a Bot” button.
3
Enter a name for your bot in the “Name” field.
4
Select the “Messenger” option in the “Platform” dropdown menu.
5
Click the “Create Bot” button.
6
Select the “Create a new conversation” option in the “Conversation” dropdown menu.
7
Enter a name for your conversation in the “Name” field.
8
Click the “Create Conversation” button.
9
Select the “Create a new message” option in the “Message” dropdown menu.
10
Enter the text for your message in the “Message” field.
11
Click the “Create Message” button.
12
Click the “Save” button.