Click the "Admin" button in the left sidebar.

Click the "Manage" button in the top navigation bar.

Click the "Ticket Fields" button in the left sidebar.

Click the "Add Field" button in the top right corner.

zendesk.com

If you are a customer service representative or manager, you may want to create a custom field in Zendesk to help you better track customer inquiries and requests. By creating a custom field, you can easily categorize and organize customer tickets, allowing you to quickly identify and respond to customer needs. Additionally, custom fields can be used to store additional information about customers, such as their contact information or preferences, which can be used to provide a more personalized customer experience.

Want to make guides like this in seconds? Yes, it's really that fast.