How do I create a custom report in Intercom?
Creating a custom report in Intercom can be a great way to gain insights into your customer base and track the performance of your customer support team. With a custom report, you can easily track customer engagement, customer satisfaction, and customer support response times. This can help you identify areas of improvement and make sure your customer support team is providing the best possible service. Knowing how to create a custom report in Intercom can help you make the most of your customer support data.
Grace Everwood
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13 steps
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22 seconds
Intercom
1
Go to [https://www.intercom.com/](https://www.intercom.com/)
2
Select the “Custom Report” option from the dropdown menu.
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Select the “Data” tab.
4
Select the data points you would like to include in the report by clicking the checkboxes next to each item.
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Select the “Filter” tab.
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Select the filters you would like to apply to the report by clicking the checkboxes next to each item.
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Select the “Group By” tab.
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Select the data points you would like to group the report by by clicking the checkboxes next to each item.
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Select the “Sort By” tab.
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Select the data points you would like to sort the report by by clicking the checkboxes next to each item.
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Select the “Format” tab.
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Select the format you would like the report to be in by clicking the radio button next to the desired format.
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Click the “Create Report” button.