How do I create a custom rule in Intercom?
Creating a custom rule in Intercom can be a great way to automate customer support tasks and streamline customer service processes. With a custom rule, you can set up automated messages to be sent to customers based on certain criteria, such as when they sign up for your service or when they reach a certain milestone. You can also use custom rules to segment customers into different groups and target them with specific messages. Knowing how to create a custom rule in Intercom can help you save time and provide better customer service.
Grace Everwood
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7 steps
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12 seconds
Intercom
1
Go to [https://www.intercom.com/](https://www.intercom.com/)
2
Click the “Create a Rule” button
3
Select the “Custom Rule” option
4
Enter a name for the rule in the “Name” field
5
Select the “Trigger” from the dropdown menu
6
Select the “Action” from the dropdown menu
7
Click the “Save” button