How do I create a customer satisfaction survey in Freshdesk?
Customer satisfaction surveys are an important tool for businesses to measure customer satisfaction and identify areas of improvement. By creating a customer satisfaction survey in Freshdesk, businesses can easily collect feedback from their customers and use it to improve their products and services. Knowing how to create a customer satisfaction survey in Freshdesk can help businesses gain valuable insights into their customers' experiences and make informed decisions about how to improve their customer service.
Grace Everwood
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10 steps
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18 seconds
Freshdesk
1
Go to [https://freshdesk.com/](https://freshdesk.com/)
2
Click the “Create Survey” button.
3
Enter the survey title in the “Survey Title” field.
4
Enter the survey description in the “Survey Description” field.
5
Click the “Add Question” button.
6
Enter the question in the “Question” field.
7
Select the type of answer from the “Answer Type” dropdown menu.
8
Click the “Add Option” button to add answer options.
9
Repeat steps 5-8 for each question.
10
Click the “Save” button.