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How do I create a customer satisfaction survey in Freshdesk?
Customer satisfaction surveys are an important tool for businesses to measure customer satisfaction and identify areas of improvement. By creating a customer satisfaction survey in Freshdesk, businesses can easily collect feedback from their customers and use it to improve their products and services. Knowing how to create a customer satisfaction survey in Freshdesk can help businesses gain valuable insights into their customers' experiences and make informed decisions about how to improve their customer service.
Grace Everwood
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Freshdesk
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Go to [https://freshdesk.com/](https://freshdesk.com/)
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Click the “Create Survey” button.
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3
Enter the survey title in the “Survey Title” field.
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4
Enter the survey description in the “Survey Description” field.
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Click the “Add Question” button.
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Enter the question in the “Question” field.
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Select the type of answer from the “Answer Type” dropdown menu.
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Click the “Add Option” button to add answer options.
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Repeat steps 5-8 for each question.
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Click the “Save” button.
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