Go to https://freshdesk.com/ and log in to your Freshdesk account.

Click on the “Admin” tab at the top of the page.

Click on the “Reports” tab in the left-hand menu.

Click on the “Dashboards” tab at the top of the page.

Click on the “Create Dashboard” button.

freshdesk.com

Creating a customer service dashboard in Freshdesk can be a great way to track customer service performance and identify areas for improvement. It can also help you quickly identify customer service trends and provide insights into customer satisfaction. With a customer service dashboard, you can easily monitor customer service metrics such as response time, resolution time, customer satisfaction scores, and more. Having this information at your fingertips can help you make informed decisions about how to improve your customer service and ensure that your customers are getting the best possible experience.

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