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How do I create a knowledge base in Freshdesk?
Creating a knowledge base in Freshdesk can be a great way to provide customers with quick and easy access to helpful information. A knowledge base can help reduce the number of customer support tickets and inquiries, as customers can find answers to their questions without having to contact customer service. Additionally, a knowledge base can help to improve customer satisfaction by providing customers with the information they need in a timely manner.
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