How do I create a knowledge base in Freshdesk?
Creating a knowledge base in Freshdesk can be a great way to provide customers with quick and easy access to helpful information. A knowledge base can help reduce the number of customer support tickets and inquiries, as customers can find answers to their questions without having to contact customer service. Additionally, a knowledge base can help to improve customer satisfaction by providing customers with the information they need in a timely manner.
Grace Everwood
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8 steps
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17 seconds
Freshdesk
1
Go to [https://freshdesk.com/](https://freshdesk.com/) and click the “Get Started” button.
2
Enter your email address and click the “Sign Up” button.
3
On the left-hand side of the page, click the “Knowledge Base” tab.
4
Click the “Create Knowledge Base” button.
5
Enter a name for your knowledge base and click the “Create” button.
6
Click the “Add Article” button.
7
Enter a title and content for your article and click the “Save” button.
8
Repeat steps 6 and 7 to add additional articles.