If you are a customer service representative or an administrator of a Zendesk account, you may want to know how to create a macro in Zendesk in order to save time and effort when responding to customer inquiries. Macros are pre-written responses that can be quickly inserted into a customer ticket, allowing you to quickly and efficiently respond to customer inquiries. Knowing how to create a macro in Zendesk can help you save time and provide better customer service.