How do I create a macro in Zendesk?
If you are a customer service representative or an administrator of a Zendesk account, you may want to know how to create a macro in Zendesk in order to save time and effort when responding to customer inquiries. Macros are pre-written responses that can be quickly inserted into a customer ticket, allowing you to quickly and efficiently respond to customer inquiries. Knowing how to create a macro in Zendesk can help you save time and provide better customer service.
Grace Everwood
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6 steps
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7 seconds
Zendesk
1
Go to [https://zendesk.com](https://zendesk.com)
2
Click the "Create macro" button in the upper right corner of the page.
3
Enter a name for the macro in the "Name" field.
4
Enter the macro text in the "Macro text" field.
5
Select the "Active" checkbox to make the macro available to agents.
6
Click the "Save macro" button.