Click the "Create macro" button in the upper right corner of the page.

Enter a name for the macro in the "Name" field.

Enter the macro text in the "Macro text" field.

Select the "Active" checkbox to make the macro available to agents.

zendesk.com

If you are a customer service representative or an administrator of a Zendesk account, you may want to know how to create a macro in Zendesk in order to save time and effort when responding to customer inquiries. Macros are pre-written responses that can be quickly inserted into a customer ticket, allowing you to quickly and efficiently respond to customer inquiries. Knowing how to create a macro in Zendesk can help you save time and provide better customer service.

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