How do I create a new conversation in Help Scout? | Scribe

How do I create a new conversation in Help Scout?

If you are a customer service representative, you may need to create a new conversation in Help Scout in order to respond to a customer inquiry. This could be a new customer who has reached out for the first time, or an existing customer who has a new question or issue. Creating a new conversation in Help Scout allows you to easily track and respond to customer inquiries, and ensure that all customer inquiries are addressed in a timely manner.
Created by Ghostwriter from Scribe | 5 steps
Enter the customer's email address in the "To" field.
Enter the subject of the conversation in the "Subject" field.
Enter the message in the "Message" field.
Click the "Create Conversation" button.

Ghostwriter made this Scribe in 14 seconds.

Message sent!
Feedback
This Scribe is in tip-top shape!Leave feedback if there are any issues with this Scribe