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How do I create a new conversation in Help Scout?
If you are a customer service representative, you may need to create a new conversation in Help Scout in order to respond to a customer inquiry. This could be a new customer who has reached out for the first time, or an existing customer who has a new question or issue. Creating a new conversation in Help Scout allows you to easily track and respond to customer inquiries, and ensure that all customer inquiries are addressed in a timely manner.
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