Go to [https://www.helpscout.com](https://www.helpscout.com)

Enter the customer's email address in the "To" field.

Enter the subject of the conversation in the "Subject" field.

Enter the message in the "Message" field.

Helpscout

helpscout.com

If you are a customer service representative, you may need to create a new conversation in Help Scout in order to respond to a customer inquiry. This could be a new customer who has reached out for the first time, or an existing customer who has a new question or issue. Creating a new conversation in Help Scout allows you to easily track and respond to customer inquiries, and ensure that all customer inquiries are addressed in a timely manner.

How do I create a new conversation in Help Scout?