Go to [https://www.helpscout.com](https://www.helpscout.com)

Select the type of report you would like to create from the dropdown menu

Select the mailbox you would like to generate the report for

Select the type of data you would like to include in the report

Helpscout

helpscout.com

If you are a customer service representative or manager using Help Scout, you may need to create a new report to track customer service metrics such as response times, customer satisfaction ratings, or the number of tickets resolved. Having this information can help you identify areas of improvement and make sure your customer service team is providing the best possible service. Knowing how to create a new report in Help Scout can help you track and analyze customer service data more effectively.

How do I create a new report in Help Scout?