Click the “Create custom ticket field” button.

zendesk.com

If you are a customer service representative or a customer service manager, you may need to create a ticket form field in Zendesk in order to better track customer inquiries and requests. This form field can be used to collect important information from customers, such as their contact information, the issue they are having, and any other relevant details. Having this information readily available can help customer service representatives quickly and efficiently address customer inquiries and requests.

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