How do I create a ticket group in Zendesk?

If you are a customer service representative or manager, you may need to create ticket groups in Zendesk in order to better organize and manage customer inquiries. Ticket groups allow you to assign tickets to specific teams or individuals, prioritize tickets, and track the progress of customer inquiries. Knowing how to create ticket groups in Zendesk can help you ensure that customer inquiries are handled efficiently and effectively.