How do I create a ticket view in Zendesk? | Scribe

How do I create a ticket view in Zendesk?

If you are a customer service representative or a manager in a customer service team, you may need to create a ticket view in Zendesk to help you better organize and manage customer tickets. A ticket view allows you to filter tickets based on certain criteria, such as ticket status, tags, or assignee, so that you can quickly identify and prioritize tickets that need to be addressed. Having a ticket view in Zendesk can help you and your team stay organized and provide better customer service.
Created by Ghostwriter from Scribe | 6 steps
Click the “Create a view” button.
Enter a name for the view in the “Name” field.
Select the type of view you want to create from the “Type” drop-down menu.
Select the criteria for the view from the “Filter” drop-down menu.

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