Go to https://freshdesk.com/ and click the "Create Workflow" button.

Enter a name for the workflow in the "Name" field.

Select the type of workflow you want to create from the drop-down menu.

Select the conditions that will trigger the workflow from the "When" section.

Select the actions that will be taken when the workflow is triggered from the "Then" section.

freshdesk.com

Creating a ticket workflow in Freshdesk is an important part of managing customer service inquiries. A ticket workflow allows you to automate the process of responding to customer inquiries, ensuring that each customer receives a timely and accurate response. By creating a ticket workflow, you can ensure that customer inquiries are handled efficiently and effectively, resulting in improved customer satisfaction and loyalty.

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