How do I create a ticket workflow in Freshdesk? | Scribe

How do I create a ticket workflow in Freshdesk?

Creating a ticket workflow in Freshdesk is an important part of managing customer service inquiries. A ticket workflow allows you to automate the process of responding to customer inquiries, ensuring that each customer receives a timely and accurate response. By creating a ticket workflow, you can ensure that customer inquiries are handled efficiently and effectively, resulting in improved customer satisfaction and loyalty.
Created by Ghostwriter from Scribe | 6 steps
Go to and click the "Create Workflow" button.
Enter a name for the workflow in the "Name" field.
Select the type of workflow you want to create from the drop-down menu.
Select the conditions that will trigger the workflow from the "When" section.
Select the actions that will be taken when the workflow is triggered from the "Then" section.

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