Go to https://zendesk.com and log in to your account.

Click on the "Admin" tab in the top right corner.

Click on the "Business Rules" tab in the left sidebar.

Enter a name for the trigger and select the conditions that will trigger the workflow.

zendesk.com

If you are a customer service representative or manager, you may want to know how to create a ticket workflow in Zendesk in order to streamline the process of responding to customer inquiries. A ticket workflow allows you to automate certain tasks, such as assigning tickets to the right team members, setting up notifications, and tracking the progress of each ticket. Knowing how to create a ticket workflow in Zendesk can help you save time and ensure that customer inquiries are handled efficiently.

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