How do I create a ticket workflow in Zendesk?
If you are a customer service representative or manager, you may want to know how to create a ticket workflow in Zendesk in order to streamline the process of responding to customer inquiries. A ticket workflow allows you to automate certain tasks, such as assigning tickets to the right team members, setting up notifications, and tracking the progress of each ticket. Knowing how to create a ticket workflow in Zendesk can help you save time and ensure that customer inquiries are handled efficiently.
Created by Ghostwriter from Scribe | 8 steps
Go to zendesk.com and log in to your account.
Click on the "Admin" tab in the top right corner.
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Click on the "Business Rules" tab in the left sidebar.
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Click on the "Add Trigger" button.
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Enter a name for the trigger and select the conditions that will trigger the workflow.
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