How do I customize the Freshdesk ticket form? | Scribe

    How do I customize the Freshdesk ticket form?

    • Grace Everwood |
    • 10 steps |
    • 18 seconds
    • FreshdeskFreshdesk
    1
    Go to [https://freshdesk.com/](https://freshdesk.com/)
    2
    Click on the “Admin” tab at the top of the page.
    3
    Click on the “Helpdesk Productivity” tab on the left side of the page.
    4
    Click on the “Ticket Forms” tab.
    5
    Click on the “Edit” button next to the ticket form you want to customize.
    6
    Click on the “Fields” tab.
    7
    Click on the “Add Field” button.
    8
    Select the type of field you want to add from the drop-down menu.
    9
    Enter the field label and other details.
    10
    Click on the “Save” button.