How do I customize the Freshdesk ticket form?
Customizing the Freshdesk ticket form is an important part of creating a streamlined customer service experience. By customizing the ticket form, you can ensure that customers are providing all the necessary information when submitting a ticket, which can help reduce the amount of time it takes to resolve the issue. Additionally, customizing the ticket form can help you collect data that can be used to improve customer service processes and identify areas of improvement.
Created by Ghostwriter from Scribe | 10 steps
Go to freshdesk.com
Click on the “Admin” tab at the top of the page.
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Click on the “Helpdesk Productivity” tab on the left side of the page.
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Click on the “Ticket Forms” tab.
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Click on the “Edit” button next to the ticket form you want to customize.
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