How do I send a message to a specific user in Intercom?
If you are a business owner or customer service representative, you may want to know how to send a message to a specific user in Intercom in order to provide personalized customer service. This could be to answer a customer's question, provide a follow-up on a purchase, or to offer a special promotion. Knowing how to send a message to a specific user in Intercom can help you provide better customer service and build relationships with your customers.
Grace Everwood
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5 steps
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15 seconds
Intercom
1
Go to [https://www.intercom.com/](https://www.intercom.com/)
2
Click the “New Message” button
3
Enter the name of the user in the “To” field
4
Enter your message in the “Message” field
5
Click the “Send” button