Go to https://freshdesk.com/ and click the “Get Started” button.

On the “Create SLA Policy” page, enter a name for the policy in the “Name” field.

Select the “Response Time” option and enter the desired response time in the “Response Time” field.

Select the “Resolution Time” option and enter the desired resolution time in the “Resolution Time” field.

freshdesk.com

Setting up a customer service SLA in Freshdesk is an important step for any business that wants to ensure that their customers are receiving the highest quality of service. An SLA (Service Level Agreement) outlines the expectations of the customer service team and the customer, and helps to ensure that customer service issues are addressed in a timely and efficient manner. Knowing how to set up an SLA in Freshdesk will help businesses ensure that their customer service team is meeting the expectations of their customers.

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