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How do I set up a customer service chatbot in Freshdesk?
Setting up a customer service chatbot in Freshdesk can be a great way to improve customer service and reduce the amount of time spent on manual customer service tasks. A chatbot can provide customers with quick and accurate answers to their questions, freeing up customer service agents to focus on more complex tasks. Additionally, a chatbot can help to reduce customer wait times and improve customer satisfaction. Knowing how to set up a customer service chatbot in Freshdesk can help businesses to take advantage of these benefits.
Grace Everwood
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Freshdesk
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Go to [https://freshdesk.com/](https://freshdesk.com/) and click the "Get Started" button.
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Enter your Freshdesk domain name and click the "Continue" button.
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Select the "Chatbot" tab and click the "Create Bot" button.
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Enter a name for your chatbot and click the "Create Bot" button.
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Select the "Integrations" tab and click the "Freshdesk" button.
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Enter your Freshdesk API key and click the "Save" button.
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Select the "Channels" tab and click the "Add Channel" button.
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Select the "Freshdesk" option and click the "Add Channel" button.
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Select the "Settings" tab and click the "Enable" button.
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Click the "Save" button.
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