How do I set up a customer service team in Freshdesk? | Scribe

How do I set up a customer service team in Freshdesk?

  • Grace Everwood |
  • 10 steps |
  • 24 seconds
  • FreshdeskFreshdesk
1
Go to [https://freshdesk.com/](https://freshdesk.com/) and click the "Sign Up" button.
2
Enter your company name and click the "Create My Account" button.
3
On the left-hand side of the page, click the "Agents" tab.
4
Click the "Invite Agents" button.
5
Enter the email addresses of the agents you want to invite and click the "Send Invites" button.
6
On the left-hand side of the page, click the "Groups" tab.
7
Click the "Create Group" button.
8
Enter the name of the customer service team and click the "Create Group" button.
9
On the left-hand side of the page, click the "Agents" tab.
10
Select the agents you want to add to the customer service team and click the "Add to Group" button.