How do I set up a customer service ticket escalation system in Freshdesk? | Scribe

How do I set up a customer service ticket escalation system in Freshdesk?

Setting up a customer service ticket escalation system in Freshdesk is important for businesses that need to ensure that customer inquiries and complaints are addressed in a timely manner. By having an escalation system in place, customer service agents can quickly identify and prioritize tickets that require immediate attention, and ensure that customers receive the help they need in a timely manner. Additionally, having an escalation system in place can help to reduce customer frustration and improve customer satisfaction.
Created by Ghostwriter from Scribe | 9 steps
Go to freshdesk.com and click the “Sign Up” button.
Create an account and log in.
Click the “Admin” tab at the top of the page.
Click the “Business Rules” tab on the left side of the page.
Click the “Escalation Rules” tab.

Ghostwriter made this Scribe in 15 seconds.

Message sent!
Feedback
This Scribe is in tip-top shape!Leave feedback if there are any issues with this Scribe