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How do I set up a customer service ticket escalation system in Freshdesk?
Setting up a customer service ticket escalation system in Freshdesk is important for businesses that need to ensure that customer inquiries and complaints are addressed in a timely manner. By having an escalation system in place, customer service agents can quickly identify and prioritize tickets that require immediate attention, and ensure that customers receive the help they need in a timely manner. Additionally, having an escalation system in place can help to reduce customer frustration and improve customer satisfaction.
Grace Everwood
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Freshdesk
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Go to [https://freshdesk.com/](https://freshdesk.com/) and click the “Sign Up” button.
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2
Create an account and log in.
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Click the “Admin” tab at the top of the page.
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4
Click the “Business Rules” tab on the left side of the page.
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Click the “Escalation Rules” tab.
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Click the “Create Rule” button.
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Enter a name for the rule and select the conditions for the rule.
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Select the “Escalate” action and enter the details for the escalation.
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Click the “Save” button.
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