How do I set up a customer service ticket escalation system in Freshdesk? | Scribe

    How do I set up a customer service ticket escalation system in Freshdesk?

    • Grace Everwood |
    • 0 step |
    • 15 seconds
    Go to [https://freshdesk.com/](https://freshdesk.com/) and click the “Sign Up” button.
    Create an account and log in.
    Click the “Admin” tab at the top of the page.
    Click the “Business Rules” tab on the left side of the page.
    Click the “Escalation Rules” tab.
    Click the “Create Rule” button.
    Enter a name for the rule and select the conditions for the rule.
    Select the “Escalate” action and enter the details for the escalation.
    Click the “Save” button.
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