freshdesk.com

Setting up a customer service ticket escalation system in Freshdesk is important for businesses that need to ensure that customer inquiries and complaints are addressed in a timely manner. By having an escalation system in place, customer service agents can quickly identify and prioritize tickets that require immediate attention, and ensure that customers receive the help they need in a timely manner. Additionally, having an escalation system in place can help to reduce customer frustration and improve customer satisfaction.

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