How do I set up a customer service ticket routing system in Freshdesk? | Scribe

How do I set up a customer service ticket routing system in Freshdesk?

Setting up a customer service ticket routing system in Freshdesk is an important step in providing efficient customer service. By setting up a ticket routing system, customer service agents can quickly and easily route customer inquiries to the right team or individual, ensuring that customers get the help they need in a timely manner. Additionally, a ticket routing system can help to reduce customer wait times and improve customer satisfaction.
Created by Ghostwriter from Scribe | 10 steps
Go to freshdesk.com and click the “Sign Up” button.
Enter your email address and click the “Get Started” button.
Enter your company name and click the “Create My Account” button.
On the left-hand side of the page, click the “Settings” tab.
Click the “Ticket Fields” tab.

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