How do I set up a customer service ticket routing system in Freshdesk?
Setting up a customer service ticket routing system in Freshdesk is an important step in providing efficient customer service. By setting up a ticket routing system, customer service agents can quickly and easily route customer inquiries to the right team or individual, ensuring that customers get the help they need in a timely manner. Additionally, a ticket routing system can help to reduce customer wait times and improve customer satisfaction.
Created by Ghostwriter from Scribe | 10 steps
Go to freshdesk.com and click the “Sign Up” button.
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Enter your email address and click the “Get Started” button.
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Enter your company name and click the “Create My Account” button.
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On the left-hand side of the page, click the “Settings” tab.
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Click the “Ticket Fields” tab.
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