Go to [https://zendesk.com](https://zendesk.com)
Click the "Automations" tab in the left-hand navigation bar.
Click the "Create Automation" button.
Select the type of automation you would like to create from the drop-down menu.
Enter the conditions for the automation in the "If" field.
Enter the action for the automation in the "Then" field.
Click the "Save" button.