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How do I set up ticket SLAs in Zendesk?
If you are a customer service team looking to improve customer satisfaction, setting up ticket SLAs in Zendesk can help you ensure that customer inquiries are responded to in a timely manner. By setting up ticket SLAs, you can set expectations for how quickly customer inquiries should be addressed and ensure that your team is meeting those expectations. This can help you provide better customer service and improve customer satisfaction.
Grace Everwood
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Zendesk
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Go to [https://zendesk.com](https://zendesk.com)
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Click the "Admin" tab in the top navigation bar.
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Click the "Business Rules" tab in the left sidebar.
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Click the "SLAs" button.
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Click the "Add SLA" button.
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Enter the name of the SLA in the "Name" field.
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Enter the description of the SLA in the "Description" field.
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Select the desired priority level from the "Priority" dropdown menu.
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Select the desired target resolution time from the "Target resolution time" dropdown menu.
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Select the desired target response time from the "Target response time" dropdown menu.
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Select the desired target update time from the "Target update time" dropdown menu.
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Select the desired target resolution time for weekends from the "Target resolution time for weekends" dropdown menu.
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Select the desired target response time for weekends from the "Target response time for weekends" dropdown menu.
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