How do I set up ticket SLAs in Zendesk? | Scribe

How do I set up ticket SLAs in Zendesk?

If you are a customer service team looking to improve customer satisfaction, setting up ticket SLAs in Zendesk can help you ensure that customer inquiries are responded to in a timely manner. By setting up ticket SLAs, you can set expectations for how quickly customer inquiries should be addressed and ensure that your team is meeting those expectations. This can help you provide better customer service and improve customer satisfaction.
Created by Ghostwriter from Scribe | 13 steps
Click the "Admin" tab in the top navigation bar.
Click the "Business Rules" tab in the left sidebar.
Click the "SLAs" button.
Click the "Add SLA" button.

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