Go to https://zendesk.com and log in to your account.

Click on the "Admin" tab in the top navigation bar.

Click on the "Business Rules" tab in the left navigation bar.

Enter a name for the trigger and select the conditions that will trigger the automation.

zendesk.com

If you are a customer service representative or manager, you may want to know how to set up ticket automation in Zendesk in order to streamline your customer service process. Automating ticketing can help you save time and resources by automating mundane tasks such as assigning tickets to the right team or department, sending out automated responses to customers, and tracking customer service metrics. Knowing how to set up ticket automation in Zendesk can help you improve customer service efficiency and provide a better customer experience.

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