How do I set up ticket automation in Zendesk? | Scribe

    How do I set up ticket automation in Zendesk?

    • Grace Everwood |
    • 8 steps |
    • 21 seconds
    1
    Go to [https://zendesk.com](https://zendesk.com) and log in to your account.
    2
    Click on the "Admin" tab in the top navigation bar.
    3
    Click on the "Business Rules" tab in the left navigation bar.
    4
    Click on the "Add Trigger" button.
    5
    Enter a name for the trigger and select the conditions that will trigger the automation.
    6
    Click on the "Add Action" button.
    7
    Select the action you want to take when the trigger is activated.
    8
    Click on the "Save" button.