How do I set up ticket escalation in Zendesk? | Scribe
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How do I set up ticket escalation in Zendesk?
Grace Everwood |
0 step |
22 seconds
Zendesk
Go to [https://zendesk.com](https://zendesk.com) and log in to your account.
Click on the "Admin" tab in the top navigation bar.
Click on the "Business Rules" tab in the left navigation bar.
Click on the "Add Trigger" button.
In the "Name" field, enter a name for your ticket escalation rule.
In the "Conditions" section, select the criteria for when the rule should be triggered.
In the "Actions" section, select the "Escalate ticket" option.
Select the group or user to whom the ticket should be escalated.
Click the "Save" button.
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