How do I set up ticket escalation in Zendesk? | Scribe

    How do I set up ticket escalation in Zendesk?

    • Grace Everwood |
    • 0 step |
    • 22 seconds
    Go to [https://zendesk.com](https://zendesk.com) and log in to your account.
    Click on the "Admin" tab in the top navigation bar.
    Click on the "Business Rules" tab in the left navigation bar.
    Click on the "Add Trigger" button.
    In the "Name" field, enter a name for your ticket escalation rule.
    In the "Conditions" section, select the criteria for when the rule should be triggered.
    In the "Actions" section, select the "Escalate ticket" option.
    Select the group or user to whom the ticket should be escalated.
    Click the "Save" button.
    Was this Scribe helpful?
    Save this document for future reference.
    click-target-circles-background
    This Scribe is in tip-top shape!Leave feedback if there are any issues with this Scribe