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How do I set up ticket escalation in Zendesk?
If you are a customer service team that is using Zendesk to manage customer inquiries, you may want to set up ticket escalation in order to ensure that customer inquiries are addressed in a timely manner. By setting up ticket escalation, you can ensure that tickets are escalated to the appropriate team or individual if they are not addressed within a certain amount of time. This can help to improve customer satisfaction and ensure that customer inquiries are addressed quickly and efficiently.
Grace Everwood
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Zendesk
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Go to [https://zendesk.com](https://zendesk.com) and log in to your account.
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Click on the "Admin" tab in the top navigation bar.
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3
Click on the "Business Rules" tab in the left navigation bar.
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Click on the "Add Trigger" button.
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In the "Name" field, enter a name for your ticket escalation rule.
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In the "Conditions" section, select the criteria for when the rule should be triggered.
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In the "Actions" section, select the "Escalate ticket" option.
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Select the group or user to whom the ticket should be escalated.
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Click the "Save" button.
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