Go to [https://zendesk.com](https://zendesk.com) and log in to your account.

Click on the "Admin" tab in the top navigation bar.

Click on the "Business Rules" tab in the left navigation bar.

In the "Name" field, enter a name for your ticket escalation rule.

zendesk.com

If you are a customer service team that is using Zendesk to manage customer inquiries, you may want to set up ticket escalation in order to ensure that customer inquiries are addressed in a timely manner. By setting up ticket escalation, you can ensure that tickets are escalated to the appropriate team or individual if they are not addressed within a certain amount of time. This can help to improve customer satisfaction and ensure that customer inquiries are addressed quickly and efficiently.