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How do I set up ticket escalation in Zendesk?
If you are a customer service team that is using Zendesk to manage customer inquiries, you may want to set up ticket escalation in order to ensure that customer inquiries are addressed in a timely manner. By setting up ticket escalation, you can ensure that tickets are escalated to the appropriate team or individual if they are not addressed within a certain amount of time. This can help to improve customer satisfaction and ensure that customer inquiries are addressed quickly and efficiently.
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