How do I set up ticket escalation in Zendesk? | Scribe

How do I set up ticket escalation in Zendesk?

  • Grace Everwood |
  • 9 steps |
  • 22 seconds
  • ZendeskZendesk
1
Go to [https://zendesk.com](https://zendesk.com) and log in to your account.
2
Click on the "Admin" tab in the top navigation bar.
3
Click on the "Business Rules" tab in the left navigation bar.
4
Click on the "Add Trigger" button.
5
In the "Name" field, enter a name for your ticket escalation rule.
6
In the "Conditions" section, select the criteria for when the rule should be triggered.
7
In the "Actions" section, select the "Escalate ticket" option.
8
Select the group or user to whom the ticket should be escalated.
9
Click the "Save" button.