How do I set up ticket escalation in Zendesk? | Scribe

    How do I set up ticket escalation in Zendesk?

    • Grace Everwood |
    • 9 steps |
    • 22 seconds
    • ZendeskZendesk
    1
    Go to [https://zendesk.com](https://zendesk.com) and log in to your account.
    2
    Click on the "Admin" tab in the top navigation bar.
    3
    Click on the "Business Rules" tab in the left navigation bar.
    4
    Click on the "Add Trigger" button.
    5
    In the "Name" field, enter a name for your ticket escalation rule.
    6
    In the "Conditions" section, select the criteria for when the rule should be triggered.
    7
    In the "Actions" section, select the "Escalate ticket" option.
    8
    Select the group or user to whom the ticket should be escalated.
    9
    Click the "Save" button.