How do I set up ticket priority in Zendesk?
If you are a customer service team using Zendesk to manage customer inquiries, it is important to be able to set up ticket priority in order to ensure that the most urgent customer requests are addressed first. Setting up ticket priority in Zendesk allows you to prioritize tickets based on their urgency, so that your team can quickly and efficiently respond to customer inquiries. Knowing how to set up ticket priority in Zendesk can help you ensure that your customer service team is able to provide the best possible service to your customers.
Grace Everwood
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7 steps
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19 seconds
Zendesk
1
Go to [https://zendesk.com](https://zendesk.com)
2
Click the "Admin" tab in the top right corner of the page.
3
Select "Manage" from the drop-down menu.
4
Click the "Ticket Fields" tab.
5
Click the "Priority" field.
6
Select the "Required" checkbox.
7
Click the "Save" button.