Go to [https://zendesk.com](https://zendesk.com) and log in to your account.

Click on the Admin icon in the left-hand navigation bar.

Click on Business Rules in the Settings section.

Enter a name for the trigger in the Name field.

Select the conditions that will trigger the rule in the Conditions section.

Select the action that will be taken when the conditions are met in the Actions section.

Click the Add Action button to add additional actions.

Zendesk

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If you are a customer service team that is using Zendesk to manage customer inquiries, you may want to know how to set up ticket routing in Zendesk in order to ensure that customer inquiries are being routed to the right team members or departments. This will help to ensure that customer inquiries are being addressed in a timely manner and that customer service is being provided efficiently.

How do I set up ticket routing in Zendesk?