How do I set up ticket routing in Zendesk?
If you are a customer service team that is using Zendesk to manage customer inquiries, you may want to know how to set up ticket routing in Zendesk in order to ensure that customer inquiries are being routed to the right team members or departments. This will help to ensure that customer inquiries are being addressed in a timely manner and that customer service is being provided efficiently.
Created by Ghostwriter from Scribe | 9 steps
Go to zendesk.com and log in to your account.
Click on the Admin icon in the left-hand navigation bar.
Zoom Saved
Click on Business Rules in the Settings section.
Click on the Add Trigger button.
Zoom Saved
Enter a name for the trigger in the Name field.
Zoom Saved
Ghostwriter made this Scribe in 22 seconds.
Have something to say?Create an account to leave messages for the author to see!
Message sent!
Feedback
This Scribe is in tip-top shape!Leave feedback if there are any issues with this Scribe